Questions About Your Frame?

If you have questions regarding your personal CEIVA frame or your account, click on our Help section. You'll find the top questions frequently asked by our customers, a quick search tool to help you find what you're looking for, and other easy troubleshooting solutions. Our database of answers and solutions is regularly updated.

Contact Customer Care Team

New to CEIVA®? Take a moment to make use of our "search" tool located on the Help pages and see just how easy it is to browse our website and find answers to your questions.

Contacting the CEIVA® Customer Care Team? E-mail response times may vary, however during the holiday season, you can usually expect to receive a response within 48-72 hours of your inquiry. Keep in mind we cannot send confidential account information such as billing address and credit card information via e-mail.

Contact Information

Phone Support:
Telephone Number: 1-877-MYCEIVA (1-877-692-3482)

E-Mail Support:
Submit questions any time, day or night, by clicking here.